Information We Collect

We collect different types of information depending on how you interact with our services. Some you give us directly, and some we gather automatically.

Personal Information You Provide

• Name, email address, and phone number when you contact us or sign up
• Business details like company name, industry sector, and business size
• Financial information related to budget negotiations (we don't store payment card details directly)
• Communications you send us through contact forms or email
• Any additional information you choose to share during consultations

Information We Collect Automatically

When you visit our website, we automatically collect technical information through cookies and similar technologies:

• IP address and general location data
• Browser type and device information
• Pages you visit and how long you spend on them
• Referring websites and search terms used to find us
• Time and date of your visits

How We Use Your Information

We only use your information for legitimate business purposes. Here's what that means in practice:

We don't sell your personal information to third parties. We're not in that business, and honestly, it would be weird for a budget negotiation consultancy to do that.

Sharing Your Information

Sometimes we need to share information with others to provide our services effectively. But we're careful about it.

Service Providers

We work with trusted companies that help us run our business:

• Cloud hosting providers for our website and databases
• Email service providers for communications
• Analytics tools to understand how people use our site
• Payment processors for handling transactions securely

These providers can only use your data to help us deliver services. They can't use it for their own purposes.

Legal Requirements

We might share information if required by law, court order, or government request. We'll only disclose what's legally necessary and will notify you unless prohibited from doing so.

Data Security

Protecting your information is something we think about constantly. We use industry-standard security measures, but let's be realistic—no system is 100% bulletproof.

Our Security Practices

• SSL/TLS encryption for data transmitted to and from our website
• Encrypted storage for sensitive business and financial information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data internally
• Regular backups stored securely in separate locations

If we experience a data breach that affects your information, we'll notify you and the relevant authorities as required under Australian law. Usually within 72 hours of becoming aware of it.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. And we actually honor them.

Access and Correction

You can request access to the personal information we hold about you. If something's wrong or outdated, you can ask us to correct it. We'll respond within 30 days of receiving your request.

Data Portability

You can ask for a copy of your information in a commonly used format. We'll provide it in CSV or PDF format, depending on what makes sense for the type of data.

Deletion Requests

You can ask us to delete your information in most circumstances. There are exceptions—like if we need to keep records for legal or accounting purposes—but we'll explain if that applies.

Marketing Communications

If we send you marketing emails (which we rarely do), you can unsubscribe anytime using the link at the bottom of the email. We'll stop within 5 business days.

Data Retention

We don't keep your information forever. Here's how long we typically retain different types of data:

• Active client data: For the duration of our engagement plus 7 years (tax and accounting requirements)
• Inquiry and contact form data: Up to 2 years if no service relationship develops
• Website analytics data: 26 months in aggregate form
• Email communications: 7 years for business-related correspondence
• Financial transaction records: 7 years as required by Australian tax law

After these periods, we securely delete or anonymize your information. Some data we're legally required to keep longer—specifically financial records and contracts.

Cookies and Tracking

Our website uses cookies. Not the edible kind, unfortunately.

Essential Cookies

These keep the website functioning properly. They remember your session and preferences. You can't disable these without breaking the site.

Analytics Cookies

We use these to understand how visitors use our site. The data is aggregated and doesn't identify you personally. We use this information to improve navigation and content.

Managing Cookies

You can control cookies through your browser settings. Most browsers let you block or delete cookies, but some features of our site might not work properly if you do.

International Data Transfers

Your data is primarily stored in Australia. Some of our service providers are based overseas, particularly in the United States and Europe.

When we transfer data internationally, we use:

• Standard contractual clauses approved by relevant authorities
• Providers certified under recognized privacy frameworks
• Additional safeguards where required by law

We only work with providers who commit to protecting your data at standards comparable to Australian privacy law.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if we have your address) or through a notice on our website.

The date at the top of this policy shows when it was last updated. We recommend checking back periodically if you're curious about any changes.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):